Consumerism is the area of law which protects and safeguards the interests of consumers, defined as users of material goods and services for personal use.
In Italy, the first Consumer Association was founded in 1955. However, Consumer Protection has only really been developed in over the last two decades, with the introduction of specific national legislation in line with EU indications. In 1998, at what was then known as the Ministry for Productive Activities, the National Council of Consumers and Users (CNCU) was founded, and it still acts today to unite Italy’s most important Consumer Associations under the auger of what has now become the Ministry of Economic Development. The last important feature of national consumer legislation to be introduced was the Consumer Code (Legislative Decree no.206/2005) which consolidates, coordinates and simplifies the existing regulations protecting the rights of consumers and users.
Today, Italy has 18 Consumer Associations which are members of the CNCU, in addition to numerous other associations that work on a local or national level but which have not received Government recognition.
Wind Tre, in line with its key value of transparency for the customers of the brand “Wind” and “3” and in order to establish and consolidate stable and ongoing relations with the world of Italian consumers, has a special department responsible for Consumer Association relations (the Consumer Associations department). The dialogue between this department and Consumer Associations takes place on an operative level and an institutional level, both nationally and locally:
• on an operative level, the confrontations takes place through the management of complaints and joint settlements of issues presented by users through a Consumer Association;
• institutional discussions on a national level cover issues or projects of shared interest and often involve joint working groups put together by ministries or antitrust authorities;
• local relations consist in meetings with local Consumer Association bodies which relate to customers on a daily basis and are designed to promote Wind Tre’s efforts to improve its services and ensure customer satisfaction.
List of the Consumers' Association stated at CNCU
This table shows a list of CNCU (National Council of Consumers and Users) Consumer Associations, their addresses and links to their websites.
|ACU||Via Padre Luigi Monti, 20/C 20162 MILANO||Tel. 026615411||026425293|
|ADICONSUM||Viale Degli Ammiragli n. 91 00136 ROMA||Tel. 064417021||0644170230|
|ADOC||Via Tor Fiorenza, 35 00199 ROMA||Tel. 0686398975||0686329611|
|ADUSBEF||Via Farini, 62 00185 ROMA||Tel. 064818632||064818633|
|ALTROCONSUMO||Via Valassina, 22 20159 MILANO||Tel. 02668901||0266890288|
|ASSO-CONSUM||Via Lombardia, 30 00187 ROMA||Tel. 0642009318||0642009322|
|ASSOUTENTI||Vicolo Orbitelli, 10 00186 ROMA||Tel. 066833617||066867434|
|CASA DEL CONSUMATORE||Via Bobbio 6, 20144 MILANO||Tel. 0276316809||0276392450|
|CENTRO TUTELA CONSUMATORI UTENTI||Via Dodiciville, 2 39100 BOLZANO||Tel. 0471975597||047979914|
|CITTADINANZATTIVA||Via Flaminia, 53 00196 ROMA||Tel. 06367181||0636718333|
|CODACONS||Viale Mazzini, 73 00195 ROMA||Tel. 063725809||063701709|
|CODICI||Viale Marconi, 94 00146 ROMA||Tel. 0655301808||0655307081|
|CONFCONSUMATORI||Via Mazzini, 43 43100 PARMA||Tel. 0521230134||0521285217|
|FEDERCONSUMATORI||Via Palestro, 11 00185 ROMA||Tel. 0642020755||0647424809|
|LEGA CONSUMATORI||Via delle Orchidee, 4A 20147 MILANO||Tel. 0248303659||0248302611|
|MOVIMENTO CONSUMATORI||Via Piemonte, 39/A 00187 ROMA||Tel. 064880053||064820227|
|MOVIMENTO DIFESA DEL CITTADINO||Via Quintino Sella, 41 00187 ROMA||Tel. 064881891||064820227|
|UNIONE NAZIONALE CONSUMATORI||Via Duilio 13 00192 ROMA||Tel. 063269531||063234616|